Returned merchandise must be in unused condition and in its original packaging.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Please return your item to C J Vogler & Son along with your details. Freight charges will not be refunded. The customer is responsible for insured shipping back to us.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
We will not be responsilble for any parcels that are lost or misplaced in the mail. For your protection, we recommend using registered mail as this allows your parcel to be tracked and also includes insurance of up to $100.00!
If you chose not to insure this item you do so at your own risk!!
It's a small price to pay for peace of mind
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer's request, we may direct the information
138 - 140 Brisbane Street IPSWICH QLD