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Shipping & Returns

All items are available and in stock now, if they do become unavaible after you have purchased, please now they would have already been re-ordered.

ALL ORDERS OVER $200  WILL HAVE FREE POSTAGE (excludes items going Overseas and Items with fixed pricing)

Shipping: Australia

 

FOR SHIPPING PRICES, PLEASE EMAIL US AT CJVOGLER1@BIGPOND.COM AS THIS WEBSITE ONLY QUOTES ON AUSTRALIA POST PRICES NOT COURIER PRICES WHICH ARE MUCH CHEAPER

 

-wide

ORDERS SHIPPED WITHIN 24 Hours

PayPal to be made in Aussie Dollars

Direct Deposit - Please when paying by direct Deposit include your name. If this is not supplied your item could be delayed

When depositing money at a Bank please see if they can attach name if not make sure that you Email us on Deposit & Amount Deposited

No Cheques payments are accepted

My BANK & Address details are in CHECKOUT

PLEASE NOTE:  Non identification with payment can delay postage!

If we don’t know who a payment is from we will NOT send items purchased until you are able to verify some details like your banks BSB Number and the date of deposit as some items are for the same amount.

We will not be held responsible for items lost or damaged in the mail.

For your protection, we recommend using registered mail as this allows your parcel to be tracked and also includes insurance of up to $100.00!


If you chose not to insure this item you do so at your own risk!! 

It's a small price to pay for peace of mind

Regular postage for Australia Only


PayPal Payments $4.00 Registered post for PayPal payments for Australia Only 

Due to changes with PayPal payments registered post is now required when using PayPal no exceptions I have to be able to show proof of postage to PayPal if your item goes missing

Items will be sent to your address in checkout only
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New Zealand $2.50AUD
USA & UK $3.00AUD

Posted as ASAP after confirmation of payment is received

All items with postage that are over $20.00 must pay to have items sent registered if this is NOT paid items will NOT be sent until it has been paid

Please note when you checkout you commit to buy this item from the seller

Shipping: International:

Cost will be calculated once checkout has been made and emailed to you for your choice of delivery. You will then be provided with an amended invoice for additional payment on Postage. 

DANGEROUS GOODS

Dangerous goods include anything combustible, that is: fuel, spray cans, compressed air cans and rocket engines.
 

Australia Post will not accept dangerous goods, therefore they must be shipped via Courier using the Express Shipping option. If there are any additional charges for your order we will contact you before charging.

Couriers cannot deliver to a PO Box and please allow up to 2 weeks for the delivery of dangerous goods.

Please note that due to new legislative requirements, we cannot shop model rocket engines to South Australia.

Returns policy

Returned merchandise must be in unused condition and in its original packaging.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Please return your item to C J Vogler & Son along with your details. Freight charges will not be refunded. The customer is responsible for insured shipping back to us.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Lost Boxes

We will not be responsilble for any parcels that are lost or misplaced in the mail. For your protection, we recommend using registered mail as this allows your parcel to be tracked and also includes insurance of up to $100.00!

If you chose not to insure this item you do so at your own risk!!

It's a small price to pay for peace of mind

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer's request, we may direct the information

Thank you for Shopping at

C J Vogler & Sons